Terms of service

1. Who we are

Glossly is provided by LimitWaste Sp. z o.o., ul. Wspólna 19/72, 25-003 Kielce, Poland, KRS 0000803658, NIP 5272905462, REGON 384349430. Contact: contact@glossly.app.

2. What Glossly is

Glossly is a hair care app. It lets you plan a routine, tick treatments off, keep photos and length measurements, look up cosmetic ingredients, and — in the paid version — get a reading of a photo you took.

Glossly is not a medical device and not a medical service. Nothing in it is a diagnosis, a treatment, or medical, pharmaceutical or dermatological advice. If something about your hair or scalp worries you, see a doctor. Do not delay or skip medical care because of anything the app said.

3. Your account

• You may use the app without registering. The app then creates an anonymous account for you, tied to that installation.
• An anonymous account is not a backup. Clearing the app's data, reinstalling or changing phones without registering first means losing access to what was stored under it. We cannot recover it — there is nothing left that identifies you as its owner.
• If you register, keep your credentials to yourself. You are responsible for what happens under your account while it is in your hands.
• You must be at least 16 years old to use Glossly. If you are younger, you may use it only with the consent of a parent or guardian.
• One person, one account. Do not sell, share or transfer your account.

4. Your content

Photos, notes, routines, measurements and everything else you put into Glossly stay yours. We claim no ownership of them.

To run the service we need a limited licence: to store your content, display it back to you, and process it as the feature you used requires — including sending a specific photo to our analysis provider at the moment you ask for that photo to be read. The licence covers nothing else. We do not publish your content, do not show it to other users, and do not use it in marketing.

Only upload photos you are entitled to upload. Do not upload photographs of other people without their consent, and do not upload anything unlawful.

5. Free and paid versions

Most of the app is free. Some features are part of the paid version — currently the ingredient scanner, photo analysis and care programmes. Which features are paid may change; we will not take away a feature you are paying for during a billing period you have already paid for.

Photo analysis is limited to 12 readings per account per day, regardless of plan. The limit exists because each reading costs us a call to an external provider.

6. Subscription, payment and cancellation

• Subscriptions are bought inside the app, through Google Play or the App Store. The store handles the payment and is the seller of record for it; its terms govern the transaction, and we never see your payment details.
• The price, the billing period and any free trial are shown before you confirm the purchase. Prices include VAT where it applies.
• A subscription renews automatically at the end of each period unless you cancel it at least 24 hours before the period ends. Cancelling stops the next renewal; access continues until the paid period runs out.
• You cancel in your Google Play or App Store account settings. Only the store can end a subscription — deleting your Glossly account does not cancel it, and neither can we.
• If a free trial is offered and you do not cancel before it ends, it converts into a paid subscription at the price shown.
• Refunds are handled by the store under its own policy. If you believe you are owed one, ask the store first; if the reason concerns the app itself, write to us and we will support the request.

7. Right of withdrawal (EU consumers)

As a consumer in the EU you normally have 14 days to withdraw from a distance contract without giving a reason. For digital content and digital services supplied immediately, that right ends once performance has begun — provided you gave express consent to immediate performance and acknowledged that you would lose the right of withdrawal. Confirming a purchase in the store, where the subscription starts at once, is such a consent.

This does not affect your statutory rights if the service is not what it should be. If Glossly does not conform to the contract, you may require it to be brought into conformity and, in the cases the law provides for, reduce the price or withdraw from the contract, under the Polish Act on Consumer Rights of 30 May 2014.

8. How you may use the app

Do not:

• break the law with it, or use it to harm anyone;
• attempt to reach data belonging to other accounts, or to get around the security that keeps accounts apart;
• reverse engineer, decompile or modify the app, except where the law expressly allows it;
• scrape it, automate it, or generate load beyond ordinary human use;
• resell access, or make the paid features available to people who have not paid for them.

If an account is used this way, we may limit or suspend it. Where the breach is not serious, we will ask you to stop first.

9. What the analysis is, and is not

The photo analysis is a reading of a photograph by a language model. It is not a measurement. It cannot tell you your porosity as a number, cannot grade the damage to your hair, and will refuse rather than guess when the frame is dark, blurred or shows no hair. Its suggestions are ordinary hair care suggestions and are not treatment.

The same applies to reading an ingredient panel from a photograph. It is a transcription made by a model, not a product database: names it could not read clearly are marked as uncertain, and the app asks you to check them. Check them against the packaging before you rely on the result — particularly if you are avoiding an ingredient because of an allergy.

Model outputs can be wrong. Judge them against what you see in the mirror, not the other way round.

10. Availability and changes

We work to keep Glossly running, but we do not promise it will be available without interruption. Maintenance, provider outages and problems on your device or network all happen.

We develop the app: features are added, changed and sometimes removed. Where a change materially reduces what a paid subscription gives you, we will tell you before it takes effect and you may cancel.

11. Ending the agreement

• You may stop at any time: delete your account in the app, and cancel any subscription in the store.
• We may terminate or suspend an account for a serious or repeated breach of these terms, after notice where the situation allows for it. If we terminate an account without cause on your part and a subscription is running, you get back the unused part of what you paid.

12. Liability

We are liable for damage we cause, on the terms the law provides. Nothing here limits liability for intentional harm, for damage to health or life, or any liability that cannot be limited towards a consumer under mandatory law.

We are not liable for the consequences of decisions about your health that you take on the basis of the app, for the loss of data stored only under an anonymous account you did not register, or for failures caused by your device, your network or a third-party service outside our control.

13. Complaints and disputes

Complaints go to contact@glossly.app. Describe what happened and what you would like us to do. We reply within 14 days.

If we cannot agree, a consumer may use out-of-court dispute resolution — including the Trade Inspection (Inspekcja Handlowa) and permanent consumer arbitration courts — or the European Commission's online dispute resolution platform. Using them is voluntary, for both sides.

14. Governing law

These terms are governed by Polish law. If you are a consumer resident in another EU country, this does not deprive you of the protection of provisions that cannot be derogated from under the law of your country of residence.

15. Changes to these terms

We may change these terms — for legal reasons, or because the app changed. We will announce a change in the app or by email at least 14 days before it takes effect. If you do not accept it, stop using the app and cancel your subscription before the change applies; a subscription already paid for runs to the end of its period on the old terms.

16. Data

How we handle personal data is described separately, in the privacy policy.